Troubleshooting
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  • Unable to access JIRA from any other machine's broswer
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Problem

Unable to access JIRA from any other machine's broswer

Solution

Check the firewall to see whether it is enabled.

Also, from the remote computer run the following command to see whether it can listen to your JIRA machine's port 8080.

# telnet xxx.xxx.xxx.xxx 8080

(Replace xxx.xxx.xxx.xxx with your JIRA machine's IP)

Also, try a ping.

  • If ping fails, then firewall/ network issues.
  • If ping passes and telnet fails, then firewall issues.
  • If both pass and still you are unable to access from the web browser, set browser proxy to none (direct connection) and see.

 

Example of telnet

Task: Disable / Turn off Linux Firewall

# /etc/init.d/iptables save
# /etc/init.d/iptables stop

 

Turn off firewall without boot:

# service iptables stop

 

Turn off firewall on boot:

# chkconfig iptables off

Task: Enable / Turn on Linux Firewall

# /etc/init.d/iptables start

Turn on firewall on boot:

# chkconfig iptables on