Sr No | Action plan | Comments | Author |
---|---|---|---|
1 | Cautions needs to be taken while Fresh JIRA Installation |
| Jayesh Baviskar |
2 | JIRA accessibility Issue Browser showing such error - Unable to connect can't establish a connection to the server | The site could be temporarily unavailable or too busy. Try again in a few moments. (Server shutdown , Unable to ping / reach) If you are unable to load any pages, check your computer's network connection. (On JIRA server try for localhost:[port number], like localhost:8080) If your computer or network is protected by a firewall or proxy, make sure that browser is permitted to access the Web. (Turn Off firewall/antivirus) | Jayesh Baviskar |
3 | JIRA Crashes Due to 'OutOfMemoryError |
| Jayesh Baviskar |
4 | Listen /Understand to the problem carefully | Mahesh Karad | |
5 | Give timelines but do not over commit, | Mahesh Karad | |
6 | Ask general questions | Like severity of the problem | Mahesh Karad |
7 | Understand the problem and ask client to send the screenshots and log files | Sachin Dhamale | |
8 | analyze the log file, | search wiki or google the occuring error, | Sachin Dhamale |
9 | try different solutions mentioned in the knowledge base, | Sachin Dhamale | |
10 | If you don't get the solution then raise a ticket on answers.atlassian.com OR support.altassian.com | Sachin Dhamale | |
11 | if error is related to OSGI cache , then clear the caches and restart JIRA | Sachin Dhamale | |
12 | ask the customer about strength of the error | Also ask if the user has made any changes in the previous setup before the error occurred,for example changes related to database , configuration changes, UI changes, custom field changes, | Sachin Dhamale |
13 | Troubleshooting of Atlassian product. |
| Satyendra Narwane |